Tag Archives: retail

Field Sales Support Executive (1)

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Career Opportunity

Zamtel has embarked on a major network upgrade and modernization program to support its aggressive customer acquisition and revenue growth strategy. This project will run from January 2018 to end in December 2019. ZAMTEL seeks to employ talented, Self-motivated and qualified professionals for the following positions under the program office:

Responsibility:

To ensure the operational efficiency of the sales project team. Daily tracking of sales conducted across country wide and producing reports for management decision. Tracking of site performance by revenue and customer base in line with business plan. Building up of Retail property data Speed implementation of sales related projects end to end. Coordination with internal stakeholders on all support related actions to ensure timely execution and monitoring all of projects. Timely coordination and aggregations of sales driven inputs from the regions. Ensure monitoring and distribution of Zamtel trade properties that support achievement of business objectives, setting up of all sales process and driving governance set procedure, ensure aggregations of market related data from the regions that is targeted at winning at the retail point. Lead and manage all sales related projects that may be both internal and external. Provide from time to time administrative support/ Liaison to all departments on projects /product launches to ensure seamless execution.

Qualifications & Experience:

A bachelor of arts Degree, business administration Sales, Marketing or related field. Qualification in project management will be an added advantage. Minimum 3- 4 years hands on experience in field support, Sales analysis, performance tracking, target management in Mobile sales/Fast Moving Consumer Goods /Telecom industry required.

Mode of Application

Candidates are required to visit www.zamtel.zm for the detailed job description and specification applicable to each job.

Interested candidates should submit their applications electronically to [email protected] following the steps below:

  1. Subject should bear the Position being applied for as it appears above
  2. Save your Cover letter and CV as one-word document using the following format: Full Names _ Job Title e.g: Banda Matimba _ Project Director

Only candidates meeting the specified criteria need apply.

  • Hard copy applications will not be accepted
  • Only shortlisted candidates will be contacted

Please ensure that you mention www.gozambiajobs.com as the source of this job advertisement.

Closing date: 6th June, 2018

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Merchandiser

Are you energetic and willing to brighten a shopper’s day?
Yalelo is looking for sharp, buoyant merchandisers to assist Yalelo customers in Retail Stores. The merchandiser will work in a fast-paced environment, involving constant interaction with customers and management.

The Right-Fit Candidate:

  • Is hardworking
  • Has great customer service skills
  • Has great communication skills
  • Will monitor stock movement and forecast market demands
  • Has great problem-solving skills
  • Takes pride in keeping our branded cold chain assets clean
  • Has an eye for keeping merchandise attractively displayed at all times
  • Is happy to help

If this is you, please follow the link below.

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Retail Stores Supervisors and Assistants

Does your customer service stand out from the crowd?

Are you young, ambitious and driven?

Look no further!

Yalelo Limited is looking for upbeat A-players ONLY to work in its Lusaka Outlets as Retail Stores Supervisors and Assistants.

To apply for either or both positions click apply.



Please ensure that you mention www.gozambiajobs.com as the source of this job advertisement.

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Branch Manager (Multiple Locations)

JOB ADVERTISEMENT

Investrust Bank Plc is looking for suitably qualified, vibrant, self-motivated individuals to fill the position below that have fallen vacant under the Retail and Business Banking and Operations Departments respectively.

Position title: Branch Manager

Locations: Soweto Branch, Mongu Branch, Kafue Road Branch, Levy and Chipata Branch

Purpose of the Job

Reporting to the Head Retail and Business Banking, the job holder will be required to drive and deliver exceptional retail business performance, throuoh the provision of efficient business management, powerful leadership, team development and achievement of operational rig our excellence.

Duties and Responsibilities

i) People Management:

  • Achieve target sales service, working with the team leaders and branch staff through in-branch business development activities, effective Banking Hall management and providing feedback to the team.
  • Build and develop a high performing team through embedding performance development and coaching. Ensure that team members recel ve coaching and feedback in order to develop to achieve their maximum potential.

ii) Business Management

  • Budget accountability by way of being responsible for achieving annual sales targets as agreed with the Head of Retail and Business Banking and monitoring of progress towards achieving targets is done on a monthly basis.
  • Responsibility for maintaining a healthy balance sheet in the branch i.e. ensunng the assets on the books of the branch are performing to expected standards, that low quality assets are kept to a minimum and that the earnings contribution of the branch is within acceptable levels Brand, Product and Business proposition by providing clear direction to branch staff on the Investrust Bank Retail businessobjectives, translating and prioritizing into business performance measures at branch level.

iii) Rigour/Compliance

  • Ensure compliance with operations risk and rig our requirements e.g. health & safety standards, security of premises, KYC and anti-money laundering measures.

iv) Customer Service

  • Take ownership of queries complaint resolution processes and review monthly trend analysis and provide input into action plans to prevent recurrence,

v) Administration

  • Provide feedback on the performance or service delivery of external service providers (such as courier service, cleaning service etc. ) to the senior manager and Head office procurement, to assist them with future contracts.



Qualifications and Experience

  • University Degree in Business Administration or other relevant discipline
  • At least 3 years retail supervisory experience

Applications and CVs should be emailed to:jobs@investrustbank.co.zm not later than 24th February, 2018.
*Please note that only shortlisted candidates will be contacted.

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BancAbc Zambia Job Opportunities 2018

Business Banking Manager
Reports to: Country Manager – SME & Business Manager
Purpose of the job:
Support to Head of Retail & Business Banking: The primary purpose of this position is Management of Client Coverage, Customer Service and Credit Risk Management. The incumbent participates in the implementation of the Banks’ Business Banking Strategy and to develop and manage business relationships with target SME & Business Banking names through an active and measurable calling program. Further, the incumbent will ensure they deliver key financial, customer quality product management in accordance with the Banks’ policies
Key Areas of Responsibility
  1. Strategy implementation & alignment
  2. Product development and enablement
  3. Business Development
  4. Daily Operational Management
  5. MI and reporting
  6. Governance, risk and compliance
  7. Team leadership, management and mentoring
  8. Effective teamwork, self- management and alignment with
Country Manager: SME & Business Banking
Reports to: Head of Retail & Business Banking
Purpose of the job:
Support to Head of Retail & Business Banking: To implement the Bank’s business banking strategy in-country focused on every product, sales, service & distribution aspect related to business banking encompassing product development based on market analysis, sales campaigning and monitoring, portfolio and file management and relationship and event management. To keep an oversight of Branch Business development activities.
Key Areas of Responsibility
  1. Strategy implementation & alignment
  2. Product development and enablement
  3. Business Development
  4. Daily Operational Management
  5. MI and reporting
  6. Governance, risk and compliance
  7. Team leadership, management and mentoring
  8. Effective teamwork, self- management and alignment with
Branch Manager
Reports to: Regional Manager
Purpose of the job:
Support to Head of Retail & Business Banking: To achieve branch targets by developing and executing sa es and marketing strategies, building and maintain standards of customer service excellence, managing compliance to procedures and providing hands-on leadership and management to the branch team.
Key Areas of Responsibility
  1. Strategy formulation and alignment
  2. Business development, sales and customer relationship management
  3. Daily operational management
  4. Achievement of financial targets
  5. Risk and compliance management
  6. Stakeholder relationship management
  7. Team leadership, management and mentoring
Anti Money Laundering & Surveillance Analyst
Reports to: Head of Compliance
Purpose of the job:
To partner with the business to raise the profile of compliance with a specific focus on financial crime (“FC”) compliance, proactively and constructively assist business to manage its responsibility to comply with all relevant legislative requirements, business policies and industry frameworks relating to FC. To ensure efficient identification and monitoring ot suspicious activities and transactions in the Bank and ensure timeous reporting of suspicious transactions to the Anti-Money Laundering (AMLCO) Control Officer, and the Financial Intelligence centre. To conduct investigative research, root cause analysis and consultations regarding highly complex financial crimes transactions, policy violations and/or suspicious transactions.
Key Areas of Responsibility
  1. Strategic alignment
  2. Operational oversight AMLO management
  3. Record keeping
  4. Stakeholder engagement
  5. Effective teamwork, self- management and alignment with group values
Compliance Officers
Reports to: Head of Compliance
Purpose of the job:
To partner with the business to raise the profile of compliance, proactively and constructively assist business to manage its responsibility to comp y with all relevant legislative requirements, business policies and industry frameworks and to minimise compliance risks by providing advice and guidelines to management through the application of risk management principles, processes and procedures.
Key Areas of Responsibility
  1. Strategic alignment
  2. Regulatory reporting and interaction.
  3. Operational oversight
  4. AMLO management
  5. Stakeholder engagement
  6. Team leadership, management and mentoring
  7. Effective teamwork, self- management and alignment with group values
Interested applicants who meet the job requirements should visit our website atlasmarazambia.com for detailed role profiles and submit their CV’s to e-mail address jobs@bancabc.com.
Only shortlisted candidates will be contacted.
Clearly state the position you are applying for as the subject.
Closing date: Close of business, 29th December, 2017

Head – Retail Product Sales

Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified individuals with relevant experience for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Retail Banking Department at Head Office:-

HEAD – RETAIL PRODUCT SALES

JOB PURPOSE

Primarily accountable for driving balance sheet performance on both liabilities and assets and providing key enablers to the frontlines success in driving individual product sales including driving our staff banking proposition in all Corporate and Commercial clients. Owns overall P&L for all retail products and drives initiatives required to achieve the product marketing and sales strategy.



Under the supervision of the Head Retail Banking, the following are among the Job Key Responsibilities:-

  • Develop and implement the Retail sales strategy.
  • Establish an operating rhythm driving our staff banking proposition.
  • Drive the marketing strategy complimenting all retails product sales.
  • Own 3rd party partnerships that drive our product dominance.
  • Drive product utilisation across all client segments.
  • Actively manage retail balance sheet to ensure optimisation of returns.
  • Establish retail products performance standards.
  • Expand market share through product sales volumes.
  • Set performance targets for the year i.e. number of funded accounts and sales implementation.
  • Monitor account throughput per product – product contribution to portfolio.
  • Propose and implement sales interventions per cluster, product mix and uptake.
  • Perform lead role for all retail sales promotions, events and leads.
  • To provide weekly accounts sales dashboards/trends and highlights to the  Head Retail Banking.
  • To be responsible for the growth and maintenance of retail assets portfolio.
  • To ensure customer retention through cross selling, sales promotions, out-marketing calls, presentations and conversion of wholesale retail opportunities i.e. salary accounts, teachers accounts and pensions.
  • Ensure adherence to customer complaints resolution and escalation.
  • To conduct training for customer facing staff e.g. product knowledge, sales, complaints handling, process, operations, controls etc.
  • To share knowledge and experience and best practice with team members in order to ensure that team performance complies with set service standards.

INTERNAL/EXTERNAL CONTACT

External

  • Local Regulators on statutory matters.

Internal

  • Corporate Banking Departments.
  • Retail Banking Departments.
  • Treasury Departments.
  • Information Technology.

QUALIFICATIONS AND EXPERIENCE

  • Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.
  • University Degree in relevant subject.
  • MBA is an added advantage.
  • At least eight (8) years banking experience.
  • Demonstrated complaint handling and skills certifications.



JOB CORE COMPETENCIES

  • Verbal and written communication.
  • Delighting customers.
  • Networking/Liaison.
  • Persuading and selling.
  • Drive for results.
  • Analytical thinking.
  • Team work.
  • Customer service orientation.
  • Analysis.
  • Monitoring.
  • Problem solving.
  • Conceptual thinking.
  • Strategic leadership.
  • Presentation and facilitation.

APPLICATION PROCEDURE

All applications MUST have an application/cover letter, copies of qualification certificates including Grade 12 and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to vacancies@zanaco.co.zm no later than Friday, 22nd December, 2017.

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.

Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).

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4 JOB OPPORTUNITIES AT ZANACO


Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified members of staff with relevant experience for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Retail Product Sales Department at Head Office:-

WORKFORCE BANKING SPECIALIST (X1)

JOB PURPOSE

Responsible for delivery of our workforce banking proposition and driving product sales through the proposition anchoring on salary domiciliation. This will be largely driven through opportunities in our internal ecosystem but will also extend externally.

MIS ANALYST (X1)

JOB PURPOSE

Improving MIS initiatives and processes to enhance service delivery to all business units in order to radically improve decision making. Support the team in meeting key Reporting deadlines in line with existing service level agreements. Preparation of detailed analytical information retrieved through processes, and routines that are efficient and consistent with the operational procedures to meet the Bank’s information requirement needs.

HEAD – RETAIL PRODUCT SALES

JOB PURPOSE

Primarily accountable for driving balance sheet performance on both liabilities and assets and providing key enablers to the frontlines success in driving individual product sales including driving our staff banking proposition in all Corporate and Commercial clients. Owns overall P&L for all retail products and drives initiatives required to achieve the product marketing and sales strategy.

HEAD – PRIVATE BANKING

JOB PURPOSE

Deliver a professional strategic co-ordination of the Bank’s overall Strategy to develop the Private Banking Segment and offering, in both the product and the financial aspects, as well as increasing clients’ portfolio. This position ensures the achievement of superior customer service and directs the overall performance of the Bank’s High Net Worth offering. Also responsible for Customer Value Proposition (CVP) embedment and operationalisation of the Bank’s Private Banking segment.

APPLICATION PROCEDURE

All applications MUST have an application/cover letter, copies of qualification certificates including Grade 12 and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to vacancies@zanaco.co.zm no later than Friday, 22nd December, 2017.

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.

Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).

Retail Shop Supervisor (Ndola)

For Yalelo, customers are at the forefront of everything we do and our wholesale depot operations are pivotal in ensuring that our service delivery is unparalleled. An opportunity has arisen for a talented Retail Shop Supervisor to be part of a small team that works as part of a highly functioning unit to ensure that your designated shop is operated and run in a smooth and efficient manner whilst adhering to all food safety requirements.

KEY RESPONSIBILITIES

  • Maintaining the highest of standards across the shop, ensuring that supply adequately meets demand
  • Managing routine procedures whilst ensuring that all policies are adhered to
  • Delivering and achieving against set KPIs including sales, shrinkage, cost savings, profitability
  • Supervising, leading and developing the team to deliver high levels of performance
  • Engaging with customers and building relationships with them to provide feedback on service with a view to continuous improvement of the customer experience
  • Maintaining food safety and local regulatory standards
  • Other duties as assigned



SKILLS, KNOWLEDGE & EXPERIENCE

  • Minimum 18 months’ work experience
  • 6 months+ experience as a supervisor – within a wholesale/retail environment would be advantageous
  • IT literate – MS Excel, E-mail
  • Ability to communicate clearly and effectively with customers and key stakeholders

PERSONAL ATTRIBUTES

  • Responsive and proactive
  • Attention to detail
  • Ability to thrive in a dynamic, fast-paced environment
  • High standard of integrity
  • Self-motivated and customer focused

Apply here if you’re the one!

Please ensure that you mention www.gozambiajobs.com as the source of this job advertisement when applying for this role.

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Chinese English Translator

Homestay Zambia Limited

One (1) Interpreter wanted

Homestay Zambia Limited is an Investment company dealing in Retail Chain Stores, General trading, and construction.

JOB TITLE: Translator

LOCATION: Lusaka

REQUIREMENTS

  1. Fluent in Chinese Language
  2. Able to carry out English to Chinese translation and vice versa both verbally and in written form
  3. Excellent communication skills and Interpersonal skills
  4. Well presentable, focused and a dedicated team player
  5. Certificate in Chinese Language
  6. Able to work independently



To apply, please send your resume and cover letter to the:

Email: 493107967@qq.com

Please ensure that you mention www.gozambiajobs.com as the source of this job advertisement when applying for this role.

Only short-listed candidates will be contacted

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Recruitment at Zambia National Commercial Bank

Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in Risk Division under the Retail Credit and Collections Department at Head Office:-

MIS AND ADMINISTRATION SUPPORT SPECIALIST (X1)

JOB PURPOSE
To manage Retail Credit portfolio information requirements on the Bank’s lending activities in Retail Credit Department, to facilitate the formulation of relevant policies and evaluation of the Retail credit portfolio in respect to performance, composition, concentrations, impairments as measured against relevant Bank Policies – Credit Policy, Risk Appetite Statement, Business Underwriting Standards and portfolio indicators.

MIS ANALYST (X1)

JOB PURPOSE
Improving MIS initiatives and processes to enhance service delivery to all business units in order to radically improve decision making. Support the team in meeting key Reporting deadlines in line with existing service level agreements. Preparation of detailed analytical information retrieved through processes, and routines that are efficient and consistent with the operational procedures to meet the Bank’s information requirement needs.

APPLICATION PROCEDURE

All applications MUST have an application/cover letter, copies of qualification certificates including Grade 12 and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to vacancies@zanaco.co.zm no later than Wednesday, 20th December, 2017.

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.

Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).