Tag Archives: product

Analyst – Digital Products and Value Added Services


  • Assist with developing business growth plans and road-map for Digital Products and VAS and support the product and services planning
  • Prepare concept documentation, marketing plans and manage the implementation of plans and projects
  • Drive accurate data analysis and reporting on product performance, update on project deliverables, quality, cost, time, etc.
  • Participate in developing new Digital and VAS products and technologies
  • Provide input into advertising management and communications strategies around Digital Products and VAS
  • Support team lead to drive best practice, continuous improvement and innovation at process and procedure level within VAS, Portal and Device. Considers local conditions as well as competitor activity and provide constant updated competitor analysis and insights around Digital Products and VAS
  • Construct, implement and fine-tune methods, processes and systems to enhance effectiveness and meet organisational goals, considering the impact of solutions on other areas of the business, as well as the interdependence of units
  • Work with internal and external business stakeholders and as well as Segment Marketing teams in the development and execution of Digital Products VAS plans
  • Originate and manage marketing research around consumer insights and market share and exploit findings for the benefit of Digital Products and VAS
  • Develop in-depth knowledge of telecoms architecture and industry trends
  • Align service delivery to changing needs of the business and markets
  • Put contingency plans in place to prevent delays in the delivery of Digital and VAS product plans and enhance the customer experience
  • Identify trends/ patterns pertaining to customer requests and needs and filter this information through to relevant business areas to continually improve all aspects of service delivery.
  • Provides regular and ad hoc analysis and reports

Candidate Requirements

Shared hosting starting at $9.88/yr!
  • Business, Commerce, Marketing, IT, /Engineering Degree
  • Grade 12 Certificate
  • At least 3 years’ experience of relationship management, new business and new product development, product management, financial services, consumer electronics, marketing or Customer care
  • At least 1-year experience in a dynamic and fast-moving industries

Please ensure that you mention www.gozambiajobs.com as the source of this job advertisement.

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Analyst Relations Officers (AROs) & Marketing Analyst Officers


Future Banking & Finance Leaders Corporation is responsible for developing innovative solutions through its Purpose-driven of using FinTech to prepare a proper financial system that will be working for all societies. Future Banking & Finance Leaders Corporation has been formed as a non-profit Corporation of practice for Analyst Relations professionals, Market Leadership and its members are both in-house and agency side AR professionals. Membership is also opened to industry analysts.

The Analyst is an integral part of our Primary Research team and works across a variety of quantitative and qualitative research projects ranging from product testing, strategic initiatives (e.g., loyalty program), lifestyle exploration, brand tracking, advertising development, and marketing campaigns such as Students join our Corporation and likely start making valuable Clients relationships earlier in your careers”, etc. Perform other duties as assigned.
Hereby Future Banking & Finance Leaders Corporation is offering the employment opportunities in the following two (2) positions:


Analyst Relations (AR) person or team (sometimes called industry relations) is a corporate strategy, corporate communications and marketing activity in which corporations communicate with ICT industry analysts (also known as research analysts) who work for independent research and consulting firms. Therefore, the strategy behind an effective Analyst Relations program is known as “influence the influencers.


The remit of an AR team is to ensure that industry analysts are briefed on a regular basis about their company’s strategy, products, services and solutions, as well as their ability to execute in terms of global scale and go-to-market capabilities.

In addition, ARs respond to research requests, and generally try to persuade these influential third parties to represent their organization in the best possible light.

Analyst Relations teams often report into a corporate communications function, although they can also report to marketing, investor relations, sales, or even directly to the CEO.


The Marketing Analyst position is an entry level marketing position that will assist Product/Service Marketing leadership by analyzing market trends, projecting current and future finished good inventory levels, leading packaging creative department, carry out financial plan projections and conducting extensive cross-category collaboration for the business. With limited supervision, the candidate will work independently on assigned projects, but also contribute to collaborative efforts within the overall team.


Marketing projects will vary depending on the respective business needs, but responsibilities will include the following:

  • Data analysis – analyzing data from internal and syndicated sources to monitor marketplace trends and to support strategies to drive the brand.
  • Critical thinking skills – utilize various data sources as well as overall marketplace insights to develop programs to support the brand.
  • Planning – creates/updates on marketing analytical projects; plans related to brand responsibilities.
  • Communication – effectively organizes and executes communication with various functional areas regarding marketing analytical projects; programs and initiatives.
  • Inventory analysis – manage and minimize excess inventory and other specifications within timelines.
  • Coordination of marketing materials. Coordinates programs with cross-functional teams.
  • Other marketing related projects and assigned duties as directed by supervision.

All the two positions above have the sames terms and conditions as the follows:

Required Experience:

  • Previous experience in marketing, analytics, project management, merchandising, or sales is highly preferred.
  • Must subscribe to and exhibit highest standards of business ethics.
  • Understanding of economic markets
  • Financial trends or reacting to financial news
  • Networking or leadership roles.
  • Successfully dealing with colleagues in a fast-paced environment.

Qualifications Necessary:

  • A Diploma in Business courses preferably in business administration or
  • A bachelor’s degree in any field of discipline relevant to banking & finance or management.

Required Skills and Qualities:

  • They must be able to read and understand annual reports, balance sheets, income statements, or cash flows.
  • They must have leadership skills and qualities or excellent oral and written communication skills, strong analytical skills and organizational skills.
  • They must have Computer skills, including a high-level proficiency in Excel, Word and Power Point is mandatory.
  • They must have Keen attention to detail
  • Requires excellent interpersonal skills.

Future Banking & Finance Leaders Corporation is an Equal Opportunity Employer/: Minorities/Females/Veterans/Disabled.

Only applicants requiring reasonable accommodation for any part of the application and hiring process should send their CV and relevant qualification documents through:

Email: [email protected]

And for any more inquiries contact us directly on Hotlines: +260 975914001 or 0963306141.

The application deadline is 30th June, 2018.

Please note that you should state in your application letter that you accessed this information through Go Zambia Jobs.

Parts Sales Support Representative


Parts Sales Support Representative

The role

You support Sandvik customers by actively promoting and selling Parts & Services, with a view to expand sales, and to support Sandvik’s customers in as many aftermarket businesses opportunities as possible.You know the ins and outs of underground mining and you know your market. With the technical insight to perceive what your customer needs, you are a confident and enthusiastic salesperson. You’re a team player, live and promote a culture of safety, and you thrive under pressure.

Key performance areas

As the Part, Sales, and Service Representative you will represent the product line in the Sales Area. This will be achieved through managing and supporting all direct business, as well as, dealers in regard to after-market sales and service and exploring new business opportunities. This role is product support focused and concentrates on providing guidance and advice on the implementation of support strategies for the product range to our direct businesses and end customers in the Sales Area and to help ensure the growth of our after-market business.

The Parts, Sales and Service Representative will:

  • Manage the forecasting process of area sales as well as integrate the tactical and operational horizons of company business plans.
  • Work closely with the Key Account Manager and Customer Service Representatives to provide supply contracts, recommend spare parts, proposals, etc. to our business network and identify areas of opportunity
  • Assist customers with finding new ways to expand our product base on key account visits
  • Manage business portal and business warranty on a monthly basis to ensure all purchased inventory is moved to prospective direct business
  • Assist customers and end users in high profile demos and start ups

The Parts, Sales and Service Representative will be expected to be in the field visiting businesses up to 60% of the time.

Your profile

You possess an Associate’s Degree (or two-year college diploma) in engineering, technical or business field or equivalent experience, along with 5 years’ industry related experience. Familiarity with underground mining equipment is highly desirable. You have excellent communication (verbal and written) and interpersonal skills, along with a high level of professionalism, honesty, and integrity. You are resilient, love challenges, and thrive under pressure, with a strong sense of self-motivation and a passion to win.

The Parts, Sales and Service Representative should also possess:

  • Strong CRM and Salesforce
  • Strong customer service focus
  • A high level of computer literacy and proficiency in Microsoft Office, CRM tools, QlikView
  • Ability to assess and manage business risk
  • A wide network of contacts within the industry

Location: Zambia – Centre

Who may apply

All applicants outside Central Africa must ensure that they are able to secure a work permit and permanent residence prior to applying for any advertised positions. Notice period on all positions is 1 month from date of resignation, unless otherwise agreed to by managers. In order to qualify for one of the vacancies advertised, employee needs to have completed at least one year service in their current role.

How to apply

To apply, please click on the ‘Apply Now’ button, or access the Sandvik website www.sandvik.com/career.

If you have any further queries, please contact us on +260 212 241 000.

Applications close: Thursday, 17 May 2018

Job Reference No. 358954

Sandvik is committed to representivity in the composition of its employees and the creation of job opportunities across all sectors of the Zambian population.

Shop Sales Supervisor

Job Role:

Responsible for managing the Manda Hill store and Sales Agents based at the store. Coordinates the transfer of stock from head office in Lusaka to shop, sets up displays, and assists customers and staff during business hours.

Responsibilities are to:

  • Manage staff, including Sales Agents and people working in the store
  • Meet financial obligation by meeting sales budgets; keeping expenses very minimal; analyzing variances; initiating corrective actions
  • Ensure Sales Agents are selling the product at the correct price
  • Work on store displays
  • Identify and attend trade shows to identify sales opportunities in the town of operations and surrounding areas
  • Identify current and future trends that appeal to consumers and give feed this information back to management in Lusaka
  • Ensure the products are spotless and properly displayed
  • Maintain inventory and ensure stock is available at all times by managing fluctuation in supply and demand
  • Utilize available technology to record sales figures, for data analysis and forward to head office
  • Ensure standards for quality, customer service and health and safety are met.
  • Ensure hours of operation are in compliance with local laws
  • Maintain store’s cleanliness and health and safety measures
  • Help the sales agents achieve sales targets
  • Handle customer questions, complaints, and any other regulatory issues
  • Banking to sales reconciliation and ensure that all sales revenues are banked in a timely manner

Shortlisted candidates will be contacted.

Please ensure that you mention www.gozambiajobs.com as the source of this job advertisement.

Please use a valid email address and mobile number in your applications.

Head Miller


260 Brands is a Zambian company, with the aim of having an integrating value chain leveraging storage of maize by supporting small holder farmers, milling both white maize as well as bio-fortified Vitamin A maize to produce both maize grit and mealie meal, and extruding the maize grit from our milling operations to produce snack products and powdered beverages. In addition to the maize value chain, the company’s aim is to blend various seasonings, as well as distribute food ingredients with high quality and affordable prices to consumers, institutions, and industries in a broad range of industries throughout Zambia and regionally in Africa.


Reporting to the Plant Manager, the Head Miller will play a critical role to oversee the day-to-day operations for the entire milling operation. This includes milling, quality, packaging lines, storage and shipping, bulk loading and unloading operation and people management.


  1. Maximize milling efficiency in the plant on a daily basis by focusing on adjustment and operation of cleaning house and mill equipment.
  2. Troubleshoot equipment, optimize the mill flow sheet, and solve flow problems.
  3. Plan, organise, direct and run optimum day-to-day operations with respect to milling requirements and demands
  4. Fill out work orders, update data in the ERP tool, communicate issues and propose corrective actions.
  5. Interact with electrical team members, maintenance, and packers to communicate workflow, milling schedule, and equipment issues.
  6. Assist as needed within the facility in other areas, including but not limited to feed loadout, bulk loadout and packaging.
  7. Employee Safety, Food Safety and Product Quality are of equal value to Milling Efficiency when performing the duties of Miller.
  8. Be responsible for production output, product quality and on-time shipping
  9. Allocate resources effectively and fully utilize assets to produce optimal results
  10. Monitor operations and trigger corrective actions
  11. Share a trusting relationship with workgroup and recruit, manage and develop plant staff
  12. Commit to plant safety procedures
  13. Develop systems and processes that track and optimise productivity and standards, metrics and performance targets to ensure effective return on assets
  14. Motivates and manages staff through objectives, coaching and mentoring in regard to plant operations
  15. Meeting all plant objectives for safety, food safety, operational and financial performance.


  1. The miller should be conversant with Buhler milling plants
  2. 5+ years relevant experience in milling plant, preferably BUHLER
  3. The candidate should have a Technical, Operations degree or relevant milling course certificates
  4. Reliability centred maintenance leadership related to milling and packaging equipment best practices
  5. Demonstrated scheduling and process optimization for bulk loading/unloading, warehouse and packaging operations
  6. Demonstrate Safety and Food Safety Champion Behaviours
  7. Strong Interpersonal Skills (communication, coaching, setting expectations, providing feedback)
  8. Demonstrated problem solving / decision making skills
  9. Demonstrated ability to work as part of a team and lead others to work as a team
  10. Attention to details
  11. Industry experience in food processing or manufacturing is required


Please send your detailed CV and cover letter to P.O. Box 30888, Lusaka or by email at [email protected]

Please ensure that you mention www.gozambiajobs.com as the source of this job advertisement.

Closing Date: May 12th 2018

Telemarketing Specialist

1. Telemarketing Specialist

Contact businesses and individuals by telephone in order to promote and sell our product, receive reservations, gather information or verify details

Duties & Responsibilities:

  • Contact businesses and private individuals by telephone to promote our product
  • Solicit for our product over the telephone
  • Explain the product or service to potential customers
  • Deliver scripted sales pitch to the customer
  • Adjust scripted sales pitch to meet needs of specific individuals
  • Provide pricing details
  • Handle customer questions
  • Record customer details including reaction to the product
  • Record customer details and details of transaction
  • Confirm orders placed with field sales representatives
  • Schedule appointments for sales staff to meet prospective customers
  • Conduct customer and marketing surveys
  • Answer telephone calls from potential customers who are responding to advertisements
  • Contact customers to follow up on initial interaction

Education and Experience:

  • Certificate or Diploma in Marketing
  • Experience working in a Call Centre
  • Knowledge of sales and marketing principles and strategies
  • Relevant work experience in sales, marketing, promotions or telemarketing
  • Product knowledge
  • Proficiency in relevant computer applications

Key Competencies:

  • Communication skills
  • Information gathering and management
  • Persuasiveness
  • Adaptability
  • Initiative
  • Tenacity
  • Resilience
  • Negotiation skills
  • Stress tolerance
  • High energy levels
  • Self motivation

Please ensure that you mention www.gozambiajobs.com as the source of this job advertisement.

Product Specialist – URE


The Marketing department is looking for a Product Specialist for our URE products. As the Product specialist, it’s your overall mission to be the expert in the products from a marketing perspective. Your objective is to Initiates, Develop and implement marketing and sales strategies for the business line, in line with the divisional goals and targets.al divisions and other objects where Epiroc core products could be used.

Job Description

  • Interfaces with the Division, Engineering and Manufacturing companies.
  • Lead the efforts in entering into new markets.
  • Initiates, Develop and implement marketing and sales strategies for the business line, in line with the divisional goals and targets.
  • Plays an active and important role while handling major business for equipments including product presentations and making proposals.
  • Applies the appropriate territory management practices in the distribution channels to optimize market coverage , sales and product support.
  • Coaches, supports and guides the sales and support staff.
  • Develops URE after market by supporting the logistics and monitoring for timely supplies.
  • Supports stores and supply department.
  • Prudently monitors and manages the asset investments related to URE business.
  • Responsible for full P & L and the balance sheet for URE Business Line.
  • Participate in the Business review meetings to present the Business line.
  • Responsible for printing material sales literature.
  • Provides Technical information

Experience requirements

  • 5 years experience in sales and product marketing, with sound product knowledge, excellent customer relations, technical know how, financial awareness, commercial knowledge, leadership skills and management experience.


  • Product knowledge will be an added advantage.

Educational requirements

  • Bachelors Degree in Mining or equivalent through experience.
  • Membership of a professional engineering board or institute

Personality requirements

Able to positively persuade, convince and impress others in order to achieve results. Be Customer oriented, with field experience of contacts with customers at higher levels in business meetings and discussions. You have the ability to make own decisions in order to fulfill your mission. As you will work closely with both internal personnel, as well as directly with customers, you must be great at cooperating and interacting with people at all business levels. Most importantly, to be the right candidate for this challenge where you will safeguard the interests of the company in a highly competitive environment; you need to be trustworthy, reliable and take responsibility.

Country and city description

Chingola, Copperbelt, Zambia.

Company presentation

Atlas Copco’s Board of Directors announced in January 2017 that it will initiate work in order to propose to the Annual General Meeting in 2018, to decide on a split of Atlas Copco into two parts. Atlas Copco will focus on industry and Epiroc will focus on mining, infrastructure and natural resources industries.The current Mining and Rock Excavation business area – core of the future Epiroc – provides equipment for drilling and rock excavation, a complete range of related consumables and service through a global network. The business area innovates for sustainable productivity in surface and underground mining, infrastructure, civil works, well drilling and geotechnical applications. Principal product development and manufacturing units are located in Sweden, the United States, Canada, China and India.

Sales Executive (Re-Advertised)

Astro Mobile is a technology company based in Mauritius, which manufactures mobile devices and develops mobile software solutions. We have operations in Zambia, Zimbabwe, South Africa, Malawi and Mauritius. Astro is in the process of setting up one of the first mobile plant in Africa in Zimbabwe. Exciting opportunities have arisen for ambitious, highly motivated and self-driven candidates to join the vibrant enterprise at our Zambian Office.


The Sales Executive is responsible for generating sales for the business using a variety of sales techniques.


  • Cold calling potential customers and selling the company’s products.
  • Researching the target market and finding companies to target.
  • Attending meetings with potential customers and closing sales.
  • Building a sales pipeline to ensure a constant stream of sales.
  • Working to monthly sales and revenue targets as set by the Marketing and business development Manager.
  • Progressing towards activity targets and KPI’s set by the Marketing and Business development Manager.
  • Entering all required data for sales onto the company system.
  • Updating the CRM and inputting information on customers.
  • Following up with past customers.
  • Providing assistance to other members of the sales team.
  • Following up on leads generated by other departments.
  • Investigating and resolving queries from customers.
  • Understanding the product and customer profile and write thorough specs for each.
  • Monitoring ongoing campaign spend against the budget, keeping accurate records and highlighting where variances occur.


  • Grade 12 certificate holder
  • Fresh graduates in Sales and Marketing or related fields of study.
  • Excellent interpersonal skills

If you match the above requirements and are interested in this challenging career opportunity, apply to [email protected] clearly indicating the position in the subject line and attach your detailed CV and Cover letter by no later than 13th April 2018.

NB: Please indicate the preferred location in the subject line and note only shortlisted applicants will be contacted.

Courier Service Driver


Reporting to the Delivery Supervisor, the Courier Service Driver shall provide professional, courteous and efficient delivery of customer orders to customers’ homes, businesses or delivery pickup locations. The driver should be skillful at delivering shipments safely while meeting tight deadlines. The driver should be dependable and energetic enough to load and offload packages from the delivery truck and have a flexible working schedule as hours may vary depending on operational need. The driver should be responsible enough to check shipments and documentation for conformance to Radian Stores delivery standards.


  • Drive delivery vehicles to designated destinations for customer product deliveries.
  • Drive safely and deliver products within deadlines.
  • Analyse delivery address, determine appropriate routes and maintain schedule.
  • Capture proof of delivery upon delivery and handover relevant documentation related to the delivery to the customer.
  • Collect payments from customers at the time of product delivery when required by the Supervisor.
  • Work with the warehouse and sales teams to provide exceptional customer services and address customer concerns.
  • Load and unload products to and from the delivery truck.
  • Perform vehicle inspection such as checking fluid level and tyre pressure.
  • Notify supervisors about any major repairs and maintenance.
  • Follow local driving laws and road regulations.
  • Maintain the vehicle clean and safe.
  • Adhere to company operating policies and procedures.
  • Maintain driving log, prepare vehicle performance forms and complete daily paperwork.
  • Provide special care in delivering fragile products.


  • Must be at least 23 years of age and have had a driver’s license for 3 years or more.
  • Must possess a valid class C or higher driver’s license.
  • Must be able to pass a drug screen and have a CLEAN drivers record & CLEAN background.
  • Should not have any felony/misdemeanour convictions or DUI’s within the last 3 years to get a clearance from RTSA.
  • Must be able to use modern communication mediums and technology such as Social Media (WhatsApp, Facebook), Online Maps, and Delivery Signature Software etc.
  • Must have positive, customer service oriented attitude.
  • Must be fluent in the English language, both verbal and written.
  • Must be presentable and in clean attire at all times.
  • Must be ready for a flexible work schedule and must be able to work weekends depending on operational need.
  • Be able to lift heavy packages on a repetitive basis.

Please ensure that you mention www.gozambiajobs.com as the source of this job advertisement.

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Mobile Financial Services Specialist


The adoption of mobile phones to provide mobile money and other financial services has changed the dynamics of the Zambian banking industry, bringing financial services closer to the public through MNO, Fintech and merchant network platforms within local communities.

FINCA Zambia’s strategy is to join the frontier emerging market opportunities by introducing digital banking to extend a full bouquet of financial services to underserved low-income people and communities. These products and services will be launched through key partnerships and collaborations. It is in this regard that FINCA hereby seeks talented individuals, sharing a passion to drive financial inclusion through Mobile Financial Services.

Reporting to the Head of Mobile Financial Services (Head of Digital Banking), The Mobile Financial Services Specialist will be guided by the following roles:

Duties and Responsibilities.

  • Supports the Head of Mobile Financial Services in the product development cycle. The MFS Specialist is in charge of running product trials applying agile techniques until the final product design is approved.
  • Assists in Building a team from project, implementation, to business unit.
  • Continuous engagement with key players in MFS i.e. MNOs (Mobile Network Operators and Payment Service Providers) at the appropriate levels to ensure strategic relationship management.
  • Liaison with core business functional areas providing support to the MFS business unit: Finance, Call Centre, Banking Services, Risk, Legal, etc.
  • Issues and analyses MFS business unit reports. (Product Performance Monitoring). Prepares or coordinates preparation of reports, briefings, publications, training, and other means of promoting wide understanding of Mobile Financial Services performance within FINCA.
  • Mobilise and manage external funders that may be keen to support Mobile Financial Services as offered by FINCA.
  • Develops specific operational processes, obtains approval from MB and Board, and implements them
  • Ensuring that Service Level agreements are in place covering all MFS that are live with agreed and clear responsibilities, deliverables and standards.
  • Supports the Head of Mobile Financial Services with other business related matters.
  • Secretary of the Mobile Steering Committee for both the Projects phases and go live phases of the Product Development lifecycle.

Corporate Competencies

  • Demonstrate creativity and innovation; ability to develop ideas into products and solutions serving underserved customers cost effectively. Creative individual with a customer centric focus
  • Proactive approach to product monitoring; always updated on current financial issues and opportunities around the MFS space.
  • Efficient, organised and dependable. Able to execute correctly with little guidance from supervisor.
  • Excellent communication and presentation skills
  • Demonstrates highest standard of integrity by modelling FINCAs values and ethical standards;
  • Promotes the vision, mission, and strategic goals of FINCA
  • Treats all people fairly without favouritism.

Job Requirements

Education and Experience

  • Bachelor’s Degree in Computer Science, Business administration, finance, Banking, ICT or other related field.
  • Holder of any HCD (Human Centred Design) qualification/training is an added advantage
  • Certification in Retail Banking is another added advantage
  • At least 3 years’ experience in Electronic/ Digital Banking with a reputable financial institution
  • Added Telecoms experience. Strong track record in Mobile Money projects in a Mobile telecoms environment
  • Good knowledge of various MFS products, current trends, market dynamics and customer needs.
  • Knowledge of regulatory and other product and user experience related issues
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