Tag Archives: management

Operator Grader I

Requisition Number: 503035
Contract Type: Fixed Term
Country: Zambia
Location: Kalumbila (140km west of Solwezi)
Site: Sentinel
Categories: Construction, Operations / General Management

First Quantum Minerals Ltd. has grown from a small mineral operation in Zambia into a multinational mining business in less than two decades, with a global portfolio of copper and nickel assets in Europe, Africa, Australia and South America. This phenomenal growth is down to FQM people who have strived to be Bolder, Smarter and Driven in everything they do.

In March 2013, First Quantum Minerals acquired Inmet Mining Corporation, a Canadian-based mining company primarily producing copper and zinc from mines in Finland, Spain and Turkey, with also a major copper deposit under development in Panama, known as Cobre Panama. The combination of the First Quantum and Inmet assets has created one of the world’s leading copper producers with a geographically diversified portfolio of high-quality operations and development projects in eight countries across five continents.

With a strategic plan to produce more than 1 million tonnes per annum of copper within five years, the Company is poised to become the largest, widely-held pure-play copper producer and one of the top five copper producers in the world.


  • Should manage spillages on all mine roads
  • Ensure the check-list is completed and submitted
  • Ensure good house-keeping
  • To follow operating manuals and general signage
  • To report all defects on a machine and care for the machine
  • To be fit for work and care for others.
  • To follow correct instructions from the respective supervisor and laid down procedure and regulations.
  • Performs other related duties that may be required


  • Minimum of a Grade Nine (Grade 9) School Certificate


  • A minimum of 2 years relevant experience in the field

Applications close: FLE Daylight Time

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Customer Services Manager


We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.


  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Demonstrate ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities


  • Proven working experience as a customer service manager, retail manager or assistant manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree in Business Administration or related field


  • Minimum of a Bachelor’s degree or equivalent in business or a departmentally related field.
  • A minimum of three years of responsible leadership experiences in management or supervisory positions.

Please ensure that you mention www.gozambiajobs.com as the source of this job advertisement.

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Senior Systems Technician

Thasilum Technologies Ltd a company dispensing Intelligent Electronic Management Solutions for Security, Access Control, Drive Risk, And Vehicle Fleets,hereby seeks the services of:

1. Senior Systems Technicians (3)


  • Diplomas/Degree in Electrical/Electronics, Computer Studies – Networking
  • The individual sort for this position, must be highly competent with knowledge of system integration of various ICT protocols.
  • Access Control And Time & Attendance
  • Alarm Systems (Intruder Alarms, Etc.)
  • Electric Fencing
  • IT – Networking
  • CCTV

Send detailed CV to the following email address


Please ensure that you mention www.gozambiajobs.com as the source of this job advertisement.

Or Call the following numbers for immediate appointments

0954 235535/0977 741 790

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Corporate Service Support Specialist


Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Corporate and Investment Banking Department to be based at Head Office:-



Responsible for customer service quality and efficiency through day to day service operations concentrating on delivery of high quality after sales customer service support.

Under the supervision of the Head – Large Corporates, the following are among the Job

Key Responsibilities: –

  • The job holder will be the point of contact for Customer Service issues including timely query resolution to support Relationship Management.
  • Support relationship managers in maintaining, growing and sustaining quality relationships with existing and new bank customers.
  • Prepare and analyze monthly NPS results, Customer Satisfaction Survey, and Mystery Shopping and provide action initiatives to resolve identified pain areas.
  • Deliver world class customer experience through timely execution of customer requests as well as robust management of all queries and complaints aligned to Zanaco’s standard procedure and policy.
  • Strive to continuously improve the levels of service, through identification of key areas of concern as well as monitoring customer service and satisfaction.
  • Proactively engage clients within the portfolio to discuss service issues that they may be facing and drawing up plans to resolve.
  • Undertake scheduled customer service visits for top clients on the portfolio and customer phone calls for the rest of the customers.
  • Produce call reports in agreed format for all scheduled significant service meetings and visits.
  • Provide information to corporate customers on new products and services being introduced by the Bank.
  • Maintain regular contact with customers and conduct needs analysis to identify customer service needs effectively and ensure customer satisfaction through proactive management of the customers.
  • Responsible for customer service quality and efficiency through day to day service operations of the unit concentrating on delivery of high quality after sales customer service support and arrange or undertake service presentations where appropriate.
  • Produce quality complaints MI as per set schedule and drive service excellence through action tracking logs to help in the monitoring of customer service levels and satisfaction.
  • Query management and resolution within given turnaround times and escalate those that go beyond expected TATs.
  • Collaborate with internal stakeholders to enhance customer experience and increase uptake and usage of the Bank’s products.
  • Ensure joint ownership of leads with the RM and materialization of leads to maximize on liability, asset, NFI and interest income growth.
  • Conduct root cause analysis, identify systems, processes and service gaps which hinder excellent customer experience.
  • Conduct Branch Assessments in key Corporate branches to determine whether work standards and quality work output are achieved and maintained.
  • Liaise with internal/external stakeholders and attend to service queries related to information requirements on the Corporate portfolios.
  • Perform a proactive liaison role between customers and back office service fulfillment and meet with various internal stakeholders to discuss possible improvements
  • Maintain a high standard of control including adherence to KYC procedures and other Bank policies.
  • Provide support to account opening, KYC details or other documentary requirements.
  • Review and ensure that agreed service level agreements are adhered to
  • Ensure effective query tracking by capturing all queries on the log sheet and query logging system for monitoring purposes and future reference.
  • Monitor and track achievements against target for key metrics, new clients on boarded and customer service delivery metrics.
  • Facilitate training on Customer Service Experience in order to enforce customer service policies and procedures and ensure that training addresses service areas affecting corporate customers.
  • Ensure proper segmentation codes are applied against assigned portfolio of Corporate customers.
  • Monitor performance of all service delivery channels identifying operational risks and recommend solutions to resolve failures identified.


  • External: Customers
  • Internal: All Divisions


  • Grade 12 Credit or above mandatory in Mathematics and English, and any other three subjects.
  • University Degree in any relevant field, Business or Marketing.
  • An MBA will be an added advantage.
  • Good knowledge of the Bank’s policies and procedures, customer base, market segments, products and services and knowledge of BFSA, Credit policy, Government policies, etc is cardinal for the job requirement.
  • At least 5 years of experience in a related field is required for this position.


  • Excellent customer relationship development/management.
  • Good negotiation, problem-solving and conflict resolution skills.
  • Good oral & written communication.
  • Creative and innovative.
  • Presentation Skills.
  • Ability to manage multiple tasks.
  • Telephone Etiquette.
  • Superior product knowledge.
  • Database management.
  • Supervisory Skills.
  • Supervisory/Influencing.
  • Team building/conflict management.
  • Organization & coordination.
  • General managerial/administration skills.
  • Generic Skills.
  • Initiative.
  • Analytical Skills/Problem solving.
  • Self-Management/Organizational skills.
  • Interpersonal Skills.


All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to vacancies@zanaco.co.zm no later than Monday, 26th March, 2018.

Kindly note that you MUST attach copies of qualifications along with the application/cover letter and curriculum vitae.


Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).

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Customer Care Supervisor

Topstar is a Zambian communications company that has come to offer Digital life to all Zambians. As an equal opportunity employer and fast growing company, we are currently looking for experienced candidate to fill the vacancy of Customer Care Supervisor.

Work Place

Solwezi and Mansa


  • Planning and managing activities of the business Hall
  • Marketing and sale of all products.
  • Provide monthly evaluation report of all staff.
  • Provide weekly / monthly sales report.
  • Taking stock and cash inventory.
  • Managing and allocating staff resources according to changing needs.
  • Supervising customer service teams, learning about the products and services of the organization following up to date with modifications.
  • Rendering and solving customers’ technical problems.
  • Keeping abreast development and changes in customer service field by attending meeting.
  • Paying and delivery of Cash at the Bank and Head office (Finance Dept).
  • Analyzing data or statistics to identify the customer service level, the organization is providing.
  • Performs other duties as required and assigned.
  • To develop and implement the strategic regional plan in line with the business strategic plan.


  • Bachelor/Diploma in Business Administration, Marketing, Sales or any other related filed.
  • 3-5 Years working experience in Customer Service with supervisory experience.
  • Local Residents will be given priority.
  • Computer Literacy, Proficient in Excel, and Microsoft Word.
  • Change Management, Coaching/ Mentoring Principles, Contract Management,
  • Diverse Knowledge on Financial Principles, People management and Performance management.
  • Ability to adapt to Change.
  • Possess strong product and system knowledge.
  • Excellent communications, writing and analytical skills and Problem solving skills.


Kindly state your expected gross salary in your application letter.

Interested candidates should submit their applications electronically consisting of a letter and CV as a single document (PDF or word).

Applications should be saved and sent in the following format:
Job title, and Area _Name_CV note in the email title, or we’ll pass it directly.

e.g. Customer care suspervisor _Mansa or Solwezi _mukuka_Bwalya_CV note.

Please ensure that you mention www.gozambiajobs.com as the source of this job advertisement.

Closing Date: 26th March, 2018

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Director of Programs



Zambia Impact Network Limited (ZINL) works with the Ministry of General Education in its efforts to achieve universal primary education. Founded in 2009, ZINL is a Zambia-based non-profit organization that is working to improve the quality of education in community schools in Zambia. ZINL is based in Katete and has expanded its project to Sinda and Petauke Districts. ZINL is an equal opportunity employer.

Job Description

The Director of Programs is responsible for the programming of the organisation across three districts in Eastern Province and overseeing the overall management of the project. This position requires excellent organizational skills, a background in education, and a knowledge of operating small NGOs in Zambia.

Responsibilities and expectations include:

  • Work with the Executive Director, Administrative Manager, Head of Expansion and Implementation Specialist to create policies and procedures in Zambia.
  • Oversight of all operations of the all eLearning schools under ZINL in Eastern Province
  • Construction and Maintenance: Hiring and overseeing planning of construction and maintenance works at all schools.
  • Financial Management: Work with the Executive Director to manage the finances and budget for the organization.
  • Communication and Reporting: Regular field reports, sent to NY and Katete Head Office. Regular communication with the Executive Director, Head of Expansion and Implementation Specialist on all matters.
  • Management: Oversee all senior staff of the project and provide hiring support, interviewing as necessary.
  • Legal Services: Work with the government for any registration, forms, and other requirements. Ensure that ZINL is following all local laws.
  • Liaison with Ministry of Education and other key stakeholders in the communities, in relating to the implementation of the program
  • Provide oversight to data collection processes, analysis and usage to improve implementation and outcomes
  • Faithfully serve ZINL, giving at all times the full benefit of the employee’s knowledge, expertise, technical skill and ingenuity.
  • This position reports to the Executive Director


  • Candidates should have a relevant college degree in conjunction with 5+ years relevant work experience
  • At least 5 or more years working in a similar capacity with a small NGO operating in Zambia, and managing a team in the education sector is desirable
  • Excellent communicator, both written and verbal. Speak and write fluently in English.
  • Ability to build relationships within exiting communities and present diplomatic solutions to obstacles encountered
  • Good judgment in trouble shooting, problem solving, awareness of own limitations, strong inter-personal skills and internal motivation essential
  • Tech skills: Typing, E-mail, Word, Excel, smartphone usage, scanning
  • Punctuality and reliability, with strong time management and organization skills
  • Experience working in rural settings with minimal resources a plus
  • Driver’s License, 5+ years driving experience with a clean driving record


  • Basic pay of 8,000 per month
  • Transport allowance of 200 per month. Travel expenses for work purposes provided.
  • Housing allowance of 800 per month
  • Smartphone with email access

To apply send a cover letter and resume to careers@impactnetwork.org. The subject of your email should be: Application for Director of Programs. Applications will be accepted until 1 May 2018 or until a suitable candidate is found. Please ensure that you mention www.gozambiajobs.com as the source of this job advertisement.

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Head Corporate Security & Investigation Services

Exciting Career Opportunity

Ecobank Zambia is a full service bank providing a broad range of products and Services to Consumer, Commercial and Corporate business segments within its 7 branches.

The bank’s vision is to build a world-class Pan-African bank and contribute to the economic development and financial integration of Africa by providing customers with convenient, accessible and reliable financial products and services. The bank is an affiliate of the Pan-Africa Leader Ecobank Group which is present in 33 Countries in Africa.

In order to respond to our growing market with the required Human Capital, we are currently looking for experienced professionals in the following area:



This position is a key position in CSIS. It is responsible for managing all:

  • Criminal investigations in the Bank
  • Physical security in the Bank.
  • Fire and safety in the Bank

The position is not office bound. In investigations this role therefore oversee, manage and/or conduct investigations of fraud, corruption, money laundering, theft, robbery, burglary etc., interviewing and taking statements from witnesses and clients.


  • Gather and efficiently organise the relevant evidence and information to accurately assess whether a crime was committed or not
  • Collaborate with internal and external agencies to secure; gather and share information on individual investigations
  • Conduct field investigations including telephone and face to face interviews with clients, witnesses, and other persons relevant to the investigation and obtain formal written statements
  • Draft reports and submitted to management.
  • Gather sufficient evidence in the relevant format should the matter proceed to arbitration, legal process or criminal prosecution
  • Collect and ensure that all fraud data is accurately stored in the fraud data base
  • Supply spread sheets and reports in the relevant format as and when required
  • Generate management reports as required
  • Collect and ensure that all fraud data is accurately captured and stored in the fraud data base (Case Management System – CMS)


This position performs and/or manages investigations of matters which are criminal in nature committed against Ecobank or by Ecobank employees against clients or the Bank and makes recommendations to business in this regard. This position also conducts interviews with witnesses, clients or any other stakeholder. After each investigation, the investigator compiles and submits an investigation report. This position also plays a key role in identifying fraud risks and makes recommendations to business accordingly.


Travel as determined by investigations


  • Excellent verbal and written communication and presentation skills
  • People management and team leadership skills
  • Sound PC knowledge
  • Well-developed project management skills
  • Strong negotiation skills
  • Well-developed business risk management skills


  • Computer skills, data analysis and interpretation analysis
  • Business writing
    Concern for Excellence
  • Initiative
  • Impact
  • Innovation
  • Knowledge sharing
  • Project Management
  • Problem solving


  • Bachelor’s Degree in Business, Law, Security Science, Policing, Forensic Investigations or Accounting
  • Previous experience in the military, Police , CID or Commercial security organizations
  • Professional qualification in Security, Fraud Examination, Internal Control or auditing will be an added advantage
  • Judicial systems, fraud related crimes, criminal justice system and investigation techniques
  • Knowledge of civil and criminal law as related to investigations
  • Knowledge of physical security
  • Knowledge of fire and safety
  • Excellent communication and interviewing skills
  • Recognize the benefit of providing excellent customers service
  • Desire to learn and be flexible to business change

If you meet the requirements above and would like to be part of our vibrant and result oriented team, send your application with detailed Curriculum Vitae including copies of your academic qualifications to either:

JHRZambia@ecobank.com or Country Head Human Resources
Ecobank Zambia Limited
P.O Box 30705

Please ensure that you mention www.gozambiajobs.com as the source of this job advertisement.

Envelopes must be clearly marked with the role that you are applying for, please note that only short listed candidates will be contacted.

The closing date for receiving application is 23rd March 2018.

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Site/Service Supervisor


We are currently seeking a Site Supervisor to help with the running of the contract for ADS / SED products to be based at Lumwana Mines in North Western Province of Zambia. The person will be responsible for the day to day operations and activities for the contract and drive Customer Relationship Management at all levels at Lumwana Mine Site and Mine Management. The person should be able to implement measures to improve Operational Efficiency and impart best practices in terms of Equipment Optimization.

Job Description

·To organize and schedule work assignments to Artisans. ·To report on breakdown of machinery to Contract Managers ·To report all major defects to the Contract Manager. ·To ensure that all relevant documentation (work order, Operator/ Mechanical/ productivity checklists) is completed and there is full compliance from Artisans as per requirement. ·To ensure that all tools, workshop facility and equipment are used correctly and kept in good working condition ·Ensure good house keeping at work site. ·To report on incident/accidents damage caused by the client ·Ensure equipment availability and Key performance indicators as per contract. ·Liaise with the customer on maintenance and break down issues. ·To plan and maintain equipment in accordance with Epiroc and contractual standards. ·To supervisor, assign and delegate responsibilities to all staff under you. ·To respond to breakdown jobs in good time. ·Ensure cost effectiveness through good maintenance practice. ·Be instrumental in monitoring of stock levels including major components and advise Contract Manager and Logistics Manager on correct stock holding. ·To track component life on equipment. ·Ensure follow up on Machine audits and feedback and report to Contract Manager. ·To perform other related work as assigned.

Experience requirements

.Good understanding of Maintenance practices, workshop standards and safety standards. .Hands on technical knowledge on Advanced Hydraulics, Advanced Electrics and operations. .Minimum 6 years of experience in handling large Service Agreements and Service Operations at mine site.


.Technical knowledge on surface rigs such as Atlas Copco DML’s machines will be an added advantage.

Educational requirements

·Degree in Mechanical/Electrical Engineering or equivalent. .Must be a member of a professional engineering board or institute.

Personality requirements

·Strong Electrical and Mechanical knowledge of equipment will be an added advantage. ·Ability in managing Artisans is essential ·Good planning and supervisory skills. ·Attention to detail and show a strong sense of urgency.

Country and city description

Solwezi, North Western Province of Zambia

Company presentation

Atlas Copco’s Board of Directors announced in January 2017 that it will initiate work in order to propose to the Annual General Meeting in 2018, to decide on a split of Atlas Copco into two parts. Atlas Copco will focus on industry and Epiroc will focus on mining, infrastructure and natural resources industries.The current Mining and Rock Excavation business area – core of the future Epiroc – provides equipment for drilling and rock excavation, a complete range of related consumables and service through a global network. The business area innovates for sustainable productivity in surface and underground mining, infrastructure, civil works, well drilling and geotechnical applications. Principal product development and manufacturing units are located in Sweden, the United States, Canada, China and India.

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Projects Manager – Fixed Sales

Title: Projects Manager- Fixed Sales

Closing Date: 19th March, 2018


To manage the day to day operations of fixed sales under newly commissioned sites to ensure targets are achieved within the specified time period.


Minimum Qualifications:

  • Degree in Business Administration, Sales, Engineering, Marketing or related field
  • Project Management qualification will be an added advantage

Professional Registration:

  • Zambia Institute of Marketing or any relevant professional body

Minimum Experience :

  • 8 years’ experience preferably in fixed sales telecoms/FMCG industry

Key Skills:

  • Local Markets including market trends, good understanding of sales and service environment

click here to download the full job profile

  1. Interested candidates should submit their applications electronically via our website www.zamtel.co.zm
  2. Applications should be sent electronically consisting of a letter and CV as a single document(PDF or word)
  3. Applications should be saved and sent in the following format:
    • Job title_Name_CVnote
    • e.g. Senior_Network_Administrator_Bwalya_Mpundu_CVnote

Note: if you previously applied for this particular job and made a mistake in applying by sending an incorrect CV or Application and wish to change the file, simply re-upload the file and re-apply to update the previous document.

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Logistics Associate – Transport G6


The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


Education: Completion of secondary school education. A post-secondary Diploma in Supply Chain, Logistics Management or Transport Management
Language: Fluency (level C) in English language.


To provide specialized support functions and/or supervise staff performing standard logistics/supply chain processes and activities to enable effective delivery of goods and services for all delivery modalities.


Based in Lusaka Zambia, the Job holder reports to a Logistics Officer, or the designate. At this level, job holders demonstrate responsibility and initiative to respond independently to queries with only general guidance for all assistance modalities for both WFP and logistics common services. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holders typically manage a small team, supervising and coaching staff.

KEY ACCOUNTABILITIES (not all-inclusive)

  1. Provide specialized support to logistics operations and activities, following standard processes and contributing, directly or indirectly, to the effective delivery of food assistance to beneficiaries.
  2. Coordinate requisitioning and ensure timely delivery of commodities and supplies to authorized partners and destinations.
  3. Manage logistics vendors’ contracting activities including performance monitoring and measurement.
  4. Support gathering market intelligence, vendor assessments (e.g. transporters, retailers) to support vendor selection process.
  5. Identify, resolve and/or provide recommendations on specialized queries/requests for support, using initiative and following standard processes, to ensure timely and accurate resolution of enquiries with excellent client service mind-set.
  6. Prepare, monitor and revise budget for all delivery modalities, ensuring adherence to relevant procedures and in compliance with corporate standards.
  7. Monitor inventory management processes to track trends and account for the inventory status from source to beneficiary.
  8. Support oversight for commodity accounting data quality and integrity.
  9. Analyze operational pipeline and contribute to assessments and operational planning for all delivery modalities, to ensure that supply chain requirements are taken into consideration.
  10. Manage documentation processing for execution of logistics operations (e.g. customs clearance, invoice verification), take appropriate actions to resolve operational issues escalating complex issues to the supervisor.
  11. Perform research, collect data and conduct analysis, produce reports (e.g. CCTI, SPRs, financial closure, physical inventory, transport performance) and ensure information accuracy in corporate systems to enable informed decision-making.
  12. Liaise with internal and external stakeholders to support logistics operations management and contribute to effective service delivery.
  13. Supervise the work of support staff, providing practical advice and guidance, to ensure individual and team objectives are delivered to agreed standards and deadlines for all assistance modalities.
  14. Support logistics emergency preparedness and response activities including Logistics Capacity Assessment and Contingency Plan update, to support WFP’s response in emergencies.


  • Experience maintaining corporate systems and running queries on ongoing shipments, pipeline information, insurance claims, and food stock.
  • Experience in administering third party service providers’ contracts.
  • Experience in compiling contract documentation.
  • Experience in contract execution.
  • Experience in budget monitoring and reporting.


28th March 2018

This position is open to Zambian Nationals only!

Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

Please ensure that you mention www.gozambiajobs.com as the source of this job advertisement.

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