Customer Care

Shared hosting starting at $9.88/yr!

Ensure peak sales

  • Implement a customer service policy for the organization.
  • Ensure efficient and prompt handling of all Customers’ inquiries / complaints whether relayed by phone, letter, e-mail or in person
  • Assist the Showroom Manager to supervise and manage all customer service representatives.
  • Identify customer service trends; determine system improvements and implement desired change within agreed timelines
  • Implement customer-service standards; respond promptly to customer inquiries; and resolve problems and complaints;
  • Keep detailed records of customer interactions and transactions, record details of inquiries, comments, complaints, and of actions taken
  • Prepare daily, weekly, and monthly statistical reports as appropriate.
  • Create and maintain a positive, supportive, customer oriented environment for all the organization and non- organization clients
  • Develops and maintains strong relationships with customers by providing support, information, and guidance
  • Undertake such other duties as may be reasonably required and which are consistent with the level of responsibility of this job role.

Please ensure that you mention www.gozambiajobs.com as the source of this job advertisement.

Don't Miss Another Job Opportunity !

Join over 5,000 people who get notified daily. Enter your Email Address and subscribe for free.

(Visited 34 times, 1 visits today)