Delivery Channels Officer

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Job Description

Job Summary

The Delivery Channels Officer will provide technical support for the subsidiary’s delivery channel initiatives and active channels. They will be in charge of day to day support of the BREFT Switch & associated end user channels. Work with the Business to develop strategies and action plans to align technology to business processes of the Company that are geared to supporting delivery channels. Analyze business requirements and translate into technology solutions. Develop, implement and maintain policies and procedures related to delivery channels based on FINCA’s I.S policies.

Measure, monitor and optimize Delivery channel Services and good performance of the area as a service provider.Develop, implement and maintain Information Security Plan and Business Continuity Plan for all Delivery channel solutions

Roles, Responsibilities and Tasks:

  • Manage the delivery channel interface to Core Banking Application.
  • Manage the subsidiary BREFT Switch application and Channels software and hardware
  • Maintain above 98% system uptime for BREFT SWITCH and related Channels software and Hardware
  • Ensure Functional and good health status of related databases supporting Channels
  • Maintains, tests and apply patches related to BREFT Switch/ATM from vendors
  • Provides support to end users on devices and switch related issue
  • Work with the Regional Infrastructure Specialist, Subsidiary Network administrators and network providers to ensure that the connectivity between mobile devices and BREFT functions as expected with minimum downtime
  • Working with the subsidiary Reporting Manager and Regional Reporting Specialist to ensure required business reports are developed and availableto the business.
  • Evaluates new technologies and implement them if appropriate for other departments and works with other technical staff to determine hardware and software needs
  • Maintains security of hardware and software
  • Performs backups of data and operating systems for all critical machines
  • Responds to problem reports, machine crashes, hardware failures and power outages
  • Take charge and ensure adequate IS Security coverage is maintained at all areas under thedelivery channel domain including but not limited to data, infrastructure, networks etc.
  • Work with the Regional IS Project Manager to ensure all Delivery channel projects are formally managed
  • Coordinate and support provision of related IS trainings to system users
  • Report periodically to hierarchy (ISM) about all activities on weekly basis
  • Provide specifications and standards in procurementof IS hardware, software, and services.
  • Ensure disaster preparedness of a Channels systems and hardware
  • Keep an up-to-date inventory of Channels related mobile devices

Competencies and Attributes:

To perform the job successfully, an individual should demonstrate the following competencies and attributes:

Analytical– Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Design– Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

Problem Solving– Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills– Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service– Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Change Management– Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Dependability– Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative– Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Job Requirements

Education & Experience

  • A degree in Computer Science
  • ITSM knowledge
  • Experience with USSD and apps
  • 2+ years of experience within a technical support environment, including hardware, software and network support.
  • Over 2 years of experience in implementation and support of Delivery Channels system
  • Working in a financial institution will be an added advantage
  • Knowledge of ISO messaging formats and Switching Technologies.
  • Experience with Windows family operating systems.
  • Experience with Linux operating systems.
  • Experience with enterprise databases (at least one of Oracle, DB2, MS SQL, and Sybase).
  • Language Skills
  • Fluent English: written and spoken
  • Reasoning Ability

-Able to clearly link IT solution to operational performance drivers, generate alternatives and drive positive change.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

-Communication skills across all levels of the business. Ability to translate business requirements into technical solutions

Computer Skills

To perform this job successfully, an individual should have knowledge of Core banking and Delivery channel Systems.

Key Deliverables

  • Minimum downtime on Delivery Channel systems.
  • Users are able to utilize the Delivery Channel systems to optimal levels.
  • Timely and efficient implementation of Delivery Channel projects.
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Technical Manager/Specialist (Water & Environment)


SMEC is a multi-disciplinary International consulting firm and provider of comprehensive consulting and Project Management Services. SMEC is currently inviting applications for the following positions in its Southern Africa Regional office in Lusaka, Zambia.


Technical Manager/Specialist (Water & Environment)

Location: Lusaka, Zambia

Expected start Date: 1st September 2018.

Key Responsibilities

  • Use expertise to develop capacity, skills and proficiency within the W&E team.
  • Technical management of the Water & Environment team.
  • Adhere to corporate values, policies and procedures.
  • Work closely with W&E management team to identify opportunities, increase turnover and profitability.
  • Mentorship and capacity building of junior team members.
  • Management, administration and review of projects and deliverables.
  • Assisting teams to find technical solutions.
  • Review, prepare and/or manage preparation of project technical deliverables such as reports, designs, cost estimates, procurement documentation, bills/schedules of quantities and technical specifications.
  • Planning, preparation and delivery of technical and financial proposals.
  • Travel within Southern Africa as well as Africa on assignments.

Qualifications, Skills and Experience required

  • B.Eng. Civil Engineering (postgraduate qualification is preferable)
  • Registered with a relevant professional body.
  • Minimum 10 years’ post qualification experience in water/wastewater/drainage projects (preferably in a design office environment and with site management experience).
  • At least 10 years’ experience in assessment, analysis and process design of water and wastewater related projects.

Experience in the following will be an advantage:

  • Master planning and investigations.
  • Water and sanitation reticulation analysis and designs.
  • Preparation of procurement documentation – a specialist field of design would be an advantage.
  • CAD and/or GIS experience and training.
  • Construction administration/management.
  • Construction site experience.
  • Design experience in bulk water infrastructure such as water and wastewater treatment works, pipelines, reservoirs, pump stations, etc.
  • Experience in managing projects and teams from project inception to implementation, including design, preparation of specifications, procurement, supervision and commissioning.
  • Proposal preparation and tendering (providing technical as well as strategic input and managing proposal preparation & submission process).
  • The applicant must be proficient in technical report writing.
  • Valid Driver’s License.


Please ensure that you mention as the source of this job advertisement.

Engineer/Scientist/Other Professional/Consultant (Roads & Highways)


SMEC is a multi-disciplinary International consulting firm and provider of comprehensive consulting and Project Management Services. SMEC is currently inviting applications for the following positions in its Southern Africa Regional office in Lusaka, Zambia.


Engineer/Scientist/Other Professional/Consultant (Roads & Highways)

Location: Lusaka, Zambia

Expected start Date: 1st September, 2018

Key Responsibilities

  • Understanding of transport sector project cycle and associated components
  • Develop knowledge of the commercial aspects of project management.
  • Successful in identifying and following through on leads associated with additional work
  • Prospects on the projects they are involved with.
  • Regular client contact under direction of more senior manager.
  • Develop understanding of Functional Unit technologies and markets.
  • Able to draft responses to straightforward bids – assistance sought with commercial Aspects.
  • Supervise and manage project team and ensure professional project delivery
  • Trains technicians in relevant software tools.
  • Uses own initiative.
  • Competent to check the work of other team members.
  • Develop increased design ability and quality
  • Draft technical reports of acceptable technical and presentational quality
  • Technical decisions that provide solutions rather than one completed end result
  • Able to present / represent their technical work.
  • Able to assign work to others.
  • Clear understanding of local functional business technologies and markets.
  • Supervises other less experienced engineers.
  • Geometric design experience
  • Drainage design experience
  • Familiar with relevant design standards and guidelines Calculations of quantities for input into the BOQ.

Key Qualifications, Knowledge, Skills and Experience

  • Bachelor of Engineering degree/higher degree
  • Knowledge of traffic and transportation engineering principles and concepts
  • Geometric design experience
  • Drainage design experience
  • Familiar with relevant design standards and guidelines
  • Calculations of quantities for input into the BOQ

Please ensure that you mention as the source of this job advertisement.

I.T Security Analyst

The I.T Security Analyst will play a key role in maintaining and continuously improving subsidiary’s cybersecurity monitoring and control framework, ensuring that effective cybersecurity threat, vulnerability and incident management practices are incorporated into IT and business practices within subsidiary. Maintaining and facilitating security logs and incident management, analytics and reporting capacities is a primary focus of the position. Working closely with global, regional and local Information Security and IT resources to design, test and monitor effective cybersecurity controls is another key responsibility of the position.


  • Facilitating implementation and maintenance of IT Security Controls within the subsidiary and ensuring delivery of locally assigned IT security tasks and activities
  • Monitoring security logs and incidents
  • Assessing and documenting subsidiary’s technical compliance of subsidiary’s with security policies
  • Playing a key role in Information Security incident response and reporting in subsidiary
  • Working with security and IT staff to resolve identified cybersecurity issues
  • Developing and maintaining documentation of relevant IT systems and security controls
  • Developing recommendations for cybersecurity improvements
  • Monitoring appropriate external and internal sources for newly identified threats and vulnerabilities
    • Assessing existing systems against those threats and vulnerabilities
  • Assessing and documenting cybersecurity posture of 3rd-party vendors and their services against FINCA standards
  • Utilizing appropriate tools to evaluate business environment against security policy and risk posture
    • Network vulnerability scanning
    • Device configuration management
    • Application testing
    • Network monitoring
    • Log review
    • Threat modeling
    • Source code review
    • Other techniques as appropriate
  • Communicating and collaborating with internal clients to contribute to security direction, and providing influence and technical guidance on current and future technical security directions
  • Acting as a cybersecurity subject matter expert throughout projects lifecycle, including functional requirements, design specifications, testing and quality assurance, implementation and support
  • Ensuring that application development, design and deployment meet FINCA security standards
  • Providing input to the annual IT Security budget cycle
  • Other duties as assigned


  • Global and Regional IT Security Analysts
  • Global, Regional and Subsidiary IT Management
  • Global Information Security Team
  • Subsidiary Management Team & Board
  • Risk and Compliance Department
  • Global Business Continuity and Crisis Management Team
  • Internal Audit


  • Playing a key role in Cybersecurity Analytics and Incident Response Processes
  • Periodic Reporting on
    • Cybersecurity Status
    • Technical Security Assessment Results (Penetration tests, Vulneraiblity Scans, Code Scans)
  • Continuously Supporting o implementation and formalization of security and continuity plans, policies, guidelines and procedures
  • risk and compliance activities to conform with security policy documents
  • IT security technical consulting
  • Researching security issues and providing evaluations and recommendations to management

Job Requirements


  • Bachelor’s degree in computer science, cyber security, management information systems, or related discipline preferred. Master’s degree desirable.
  • 5 plus years of demonstrated experience in an IT security analyst role, preferably within international environment.
  • Experience with microfinance or banking organizations preferred.
  • Working knowledge of national and international security regulatory compliances and frameworks such as ISO 27001, NIST, COBIT and PCI DSS.
  • Experience with conducting technical assessments and communicating assessment results to audiences with diverse technical proficiency (tool examples Qualys, Tenable, Rapid7)
  • Experience constructively articulating business impact of vulnerabilities to various stakeholders
  • Experience with multiple platforms (i.e. Windows, Unix/Linux, etc.)
  • Experience with correlating and analyzing logs and events, producing and customizing security queries, reports and dashboards from various sources (e.g. Vulnerability Scanning, Virus Protection, SIEM examples Splunk, McAfee, Arcsight)
  • Understanding of security technologies, including access control, auditing, log management, IDS/IPS, firewalls, antivirus & malware desired, Data Leak Prevention, mobile technologies, application security desired
  • Experience with scripting languages desired


  • Industry Certifications (e.g. CISSP, SANS GSEC / GCIH / GCIA) holders preferred
  • Security vendor certifications (e.g. Cisco, TrendMicro, Splunk, Qualys) is a plus.


  • High Integrity and Ethics
  • Security Acumen
  • Communication and presentation skills
  • Team Player
  • Virtual Team Working


  • Fluency in English is required.Fluency in local language is highly desired

MIS Analyst (re-advertised)

Title: MIS Analyst

Closing Date: 27th June, 2018


Provides information that is needed to manage organization efficiently and effectively


Minimum Qualifications:

  • Degree in Computer Science, Information Technology, Information Systems, or equivalent
    Professional Registration:
  • CSZ/EIZ or any other recognised body

Minimum Experience :

  • Minimum of 2 years in Management Information System (MIS) environment 1 of which should have been writing SQL queries, data processing, database design and development

Key Skills:

  • Working knowledge of ITIL processes
  • Knowledge of telecommunications-related best practices
  • Understanding Business Intelligence and Enterprise systems
  • Knowledgeable of relational databases and/or SQL databases
  • Strong understanding of the software development cycle

click here to download the full job profile

  1. Interested candidates should submit their applications electronically via our website
  2. Applications should be sent electronically consisting of a letter and CV as a single document(PDF or word)
  3. Applications should be saved and sent in the following format:Job title_Name_CVnote
    e.g. Senior_Network_Administrator_Bwalya_Mpundu_CVnote

Note: if you previously applied for this particular job and made a mistake in applying by sending an incorrect CV or Application and wish to change the file, simply re-upload the file and re-apply to update the previous document.

Tipper Truck Driver

Job Title: Tipper Truck Driver


  • Excellent driving record
  • Superior coordination and depth perception for correct machine control and operation
  • Thorough knowledge of highway traffic signals and signs
  • Good knowledge of Federal Motor Carrier Safety Regulations
  • Good automotive mechanical skills
  • High ability to follow oral and written instructions in English
  • Experience above 8 years

Please ensure that you mention as the source of this job advertisement.

Property Consultant x3

Job Title: Property Consultant x 3


  • At least 3 years of working experience in the similar position
  • Good customer is relations
  • professional qualifications in Marketing or its equivalent with a minimum level of diploma
  • Good communication skills

Applications should be e-mailed to [email protected] Please indicate the job title in the subject of your e-mail and use your full name and the job title you applying for as the filename of your application. Application should consist of your letter and CV only in a single document. Please ensure that you mention as the source of this job advertisement.

Closing date for accepting an application is 30/06/2018.

Note that only shortlisted candidates will be contacted.

Civil Engineer x 3

Job Title: Civil Engineer x 3


  • At least 3 years of working experience in the similar position
  • Membership with the Engineering council is required
  • Minimum of a bachelors Degree in Civil Engineering or any related field

Applications should be e-mailed to [email protected] Please indicate the job title in the subject of your e-mail and use your full name and the job title you applying for as the filename of your application. Application should consist of your letter and CV only in a single document. Please ensure that you mention as the source of this job advertisement.

Closing date for accepting an application is 30/06/2018.

Note that only shortlisted candidates will be contacted.

Youth Entrepreneurship Volunteer

VSO is the world’s leading development organisation that works through volunteers to fight poverty. We are unique in the way we bring people together to share their skills and experience, generate insights and ideas and, most of all, take action against poverty and exclusion. It’s a highly effective approach that works, and today is helping millions of people in some of the world’s poorest communities lift themselves out of poverty.

Role Overview

Through one of VSO Zambia’s core programme area “Empowered Youth for Employment and Employability” VSO is implementing a one year programme engaging young VOLUNTEER entrepreneurs aged between 22-27 years from across Zambia who will work on a 4 months volunteering experience to deepen their volunteering, leadership, entrepreneurship knowledge and foster active youth participation in development. This will be done through skills and training workshops, networking opportunities, and business plan competitions to motivate and educate young entrepreneurs in Nyimba, Samfya and Serenje. The aim is to enhance youth employability with a strong strand on youth entrepreneurship.

We are looking for young people to join the next cohort of volunteers starting placement in August through to November 2018.

Ideal Candidate

  • Basic understanding of entrepreneurship, practical knowledge is an added advantage
  • Have leadership ability demonstrated through participation in community initiatives
  • Have the ability to communicate clearly in English
  • Have a passion for volunteering

Should demonstrate active citizenship and or express innovate ideas in one or more of the following areas:

  1. Poverty eradication, inequality and exclusion in their communities
  2. Addressing youth unemployment through social enterprise development and entrepreneurship within their communities
  3. Research
    • Ability to work as part of a team in an organized and flexible approach
    • Good communication, ICT skills and ability to manage organization resources

Successful candidates must be willing to be placed in any of the three locations as well fully commit to the placement duration.

How to Apply:

Interested candidates are invited to visit Interested candidates are invited to visit to read more details about the job and to download the job description. To submit your application, click on ‘Apply now’, and complete all relevant fields on the online application form. Applications close on 30th June 2018. Only shortlisted candidates will be contacted and invited for interviews, at which time the full supporting documents will be required. The successful candidate will be offered local terms and conditions

Please ensure that you mention as the source of this job advertisement.

VSO is an equal opportunity employer, women are encouraged to apply. VSO values inclusion and seeks to have a diverse workforce and therefore welcomes applicants from all sections of the community.

Community Engagement Advisor

ChildFund Zambia is an International, Child Protection and Development Agency working for the well being of children; supporting locally led initiatives that strengthen families and communities in overcoming root causes of child poverty and ensuring the protection of Children’s rights. ChildFund assists about 15.2 million children and family members in 32 countries regardless of race, creed or gender. It is the World’s oldest child sponsorship organization.

ChildFund Zambia wishes to recruit for various positions to work on a 5 year, USAID-funded Reading Project in Zambia. “Let’s Read Zambia” will target approximately 1.4 million students in 4,000 public and community primary schools, including Early Childhood Centers that are clustered in an estimated 400 zones in 48 districts in the provinces of Lusaka, Southern, Muchinga, Eastern, and Northwestern. The project will ensure that students attending Grades 1, 2, and 3 in Zambian public and community schools in five targeted provinces will have an opportunity to learn to read grade level text with comprehension and to write at grade level in one of the seven local official languages of instruction: Cinyanja, Chitonga, Icibemba, Kikaonde, Lunda, Luvale and Silozi after three years of primary schooling in Grades 1-3.

Community Engagement Advisor (1):

This position will provide technical leadership and oversight in project implementation and support monitoring and evaluation as it relates to all matters of the project. This position will work 10 months year 1, full time years 2-4, and 9 months in year 5.

Required Qualifications & Experience

  • Bachelor’s degree in education, community development, or any field related degree relevant to the broad areas of community engagement
  • At least 7 years’ experience designing, implementing, and managing large, complex, community engagement programs in the field of education
  • Experience working within government education systems or in close collaboration with Ministries of Education.
  • Sound knowledge of USAID rules and regulations preferred.

Kindly note that these job offers are contingent on winning the award from the USAID by the Prime Organization.

Interested applicants are advised to email their application letters clearly stating the position being applied for as the subject to the following address; [email protected] not later than 5:00 pm June, 27, 2018. Please ensure that you mention as the source of this job advertisement.

Please note that only short listed candidates will be contacted.

ChildFund Zambia is an equal opportunity employer.